Priority Services during a power cut
Useful information about services available to those most in need during a power cut.
Published: 11 November 2024
We all rely on electricity day to day, but for some, a power cut can be worrying
or difficult. That is why we offer extra help and support during a power cut.
Registering for our free Priority Services helps us to help you, when you need
it most.
The Priority Services Register (PSR) is free to join. It helps utility companies,
including energy suppliers, electricity, gas and water networks look after
customers who have extra communication, access or safety needs. It helps us
tailor our services to support households who need extra help, and support
them during a power cut, gas or water supply interruption.
YOU ARE ELIGIBLE FOR FREE PSR SERVICES IF YOU:
• Use medical equipment reliant on electricity or water.
• Are blind or partially sighted.
• Are deaf or hard of hearing.
• Are of pensionable age.
• Have a disability.
• Live with children under five.
• Have a chronic illness.
• Have anxiety, depression, or any mental health condition.
• Loss or impairment of smell.
• Need documents translated into another format or language.
• Temporarily need extra support.
To find out more or register click here for England.
To find out more or register click here for Scotland.
LINKS TO OTHER HELPFUL ADVICE FROM SCOTTISH AND
SOUTHERN ELECTRICITY NETWORKS:
• Preparing for a power cut – SSEN.
• For free and impartial expert energy efficiency advice Energy advice – SSEN.